Luxury Front Desk & Guest Services Lead

Highgate

HMS Bounty (FL)

On-site

USD 21,000 - 30,000

Full time

14 days+

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Job summary

The Concierge at The Elser Hotel & Residences, part of Highgate, provides attentive, courteous service to guests from check-in to checkout, while maximizing room revenue and occupancy. The role requires hospitality know-how, strong communication, and the ability to multitask in a fast-paced environment.

Responsibilities include greeting guests, answering questions, assisting with luggage and services, and upholding brand standards.

Qualifications

College coursework in related field is helpful.
Experience in a hotel or related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer service experience preferred.
Flexible and long hours sometimes required.
Light work - capable of lifting up to 20 pounds as needed.

Responsibilities

Greet and welcome guests at the Front Desk per Highgate standards.
Operate the PBX console and ensure hotel standards are met.
Answer inquiries about services, facilities and hours.
Handle package, mail and message delivery to guests and meeting rooms.
Review Front Office log and Trace File daily.
Assist guests with restaurant, transportation and entertainment information.
Follow cash handling and credit policies and stay aware of rates and promotions.
Be familiar with in-house groups and rate quotes for reservations.
Balance and close shift paperwork in accordance with hotel standards.
Maintain promotions and guest programs and keep work area clean.