Boutique F&B Manager — Luxury Hotel Ops & Guest Experience

Paycom; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Hotel ZaZa Dallas is seeking a dynamic Food & Beverage Manager to oversee daily restaurant and outlet operations, ensuring a seamless guest experience aligned with ZaZa’s boutique luxury standards.

The ideal candidate has 2-3 years of progressive hospitality leadership experience in luxury properties, with strong service culture, problem-solving, and teamwork skills. Nights, weekends, and holidays may be required to meet guest needs.

Responsibilities

• Provide daily oversight in the Food & Beverage operations to ensure alignment with hotel standards.
• Lead service walk-throughs across public spaces and outlets to verify brand consistency, cleanliness, and readiness.
• Maintain strong visibility on the floor, supporting teams during peak periods to ensure flawless service delivery.
• Champion a guest-first culture, resolving complex service issues and ensuring timely, empathetic follow-up.
• Collaborate with other departments to curate unique ZaZa-style experiences tailored to both hotel and local clientele.
• Ensure consistent communication of service standards, safety practices, and operational expectations.
• Monitor labor, productivity, inventory controls, and cost efficiencies while maintaining high service levels.
• Uphold Hotel ZaZa’s unique brand identity through service delivery, guest interaction, and operational aesthetics.
• Ensure compliance with health department standards, safety regulations, and hotel policies.
• Oversee successful execution of special events, activations, and VIP programs reflective of the ZaZa experience.

Job description

Hotel ZaZa Dallas is seeking a dynamic Food & Beverage Manager to oversee daily restaurant and outlet operations, ensuring a seamless guest experience aligned with ZaZa’s boutique luxury standards.

The ideal candidate has 2-3 years of progressive hospitality leadership experience in luxury properties, with strong service culture, problem-solving, and teamwork skills. Nights, weekends, and holidays may be required to meet guest needs.