Luxury Guest Services Associate

Bfsaulhotels; Washington (District of Columbia); On-site; USD 38,000 - 48,000; Full time

Job summary

The Hay-Adams, a luxury Washington, D.C. hotel, seeks a Guest Service Agent to manage check-ins and check-outs, resolve guest requests, and coordinate with hotel departments to ensure a flawless stay.

Responsibilities include greeting guests, issuing keys, upselling suites, handling calls, and supporting concierge tasks as needed, while upholding standards of excellence in every interaction.

Qualifications

• Ability to perform check-ins and check-outs accurately and efficiently.
• Strong guest interaction and problem-solving skills.
• Upsell rooms and services to maximize revenue while maintaining standards.
• Excellent communication and coordination with hotel departments.

Responsibilities

• Greet guests and perform check-in/check-out within standards of excellence.
• Greet and assist guests, issue keys, and introduce bell staff when needed.
• Participate in upsell program to move guests to higher-rated rooms.
• Answer calls, take messages, and relay information professionally to guests.
• Assist concierge duties when needed and provide local information to guests.

Skills

Guest service

Upselling

Communication skills

English proficiency

Education

High School Diploma

College degree preferred

Tools

Hotel management software

Job description

The Hay-Adams, a luxury Washington, D.C. hotel, seeks a Guest Service Agent to manage check-ins and check-outs, resolve guest requests, and coordinate with hotel departments to ensure a flawless stay.

Responsibilities include greeting guests, issuing keys, upselling suites, handling calls, and supporting concierge tasks as needed, while upholding standards of excellence in every interaction.