Luxury Front Desk Agent – Guest Experience

Aventura Mall; Nashville (TN); On-site; USD 34,000 - 46,000; Full time

Job summary

JW Marriott Nashville invites a Guest Services Agent to join its Front Office team in downtown Nashville. The role emphasizes delivering flawless luxury service, multi-tasking at a register and on a terminal, and anticipating guest needs while maintaining Marriott brand standards.

Ideal candidates have at least 2 years in hotel Front Office, strong English communication, and the ability to work a flexible schedule including evenings and weekends.

Qualifications

• Fluency in English: speak, read, write and understand.
• Front Office experience: minimum 2 years in a hotel Front Office.
• Professional demeanor suitable for a luxury environment.
• Excellent interpersonal and written/verbal communication and training skills.
• Flexible schedule required: evenings, weekends and holidays.
• Able to stand, sit or walk for extended periods.

Responsibilities

• Register guests with accurate information and obtain payment details.
• Conduct credit-limit checks and follow billing instructions.
• Answer inquiries by phone or in person regarding reservations and hotel information.
• Provide warm, anticipatory service and loyalty recognition.
• Log requests and issues into the guest experience platform.
• Maintain lobby and front desk area, equipment and supplies.
• Coordinate with housekeeping for special guest requests and disruptions.
• Support service recovery to ensure guest satisfaction.

Skills

English fluency

Job description

JW Marriott Nashville invites a Guest Services Agent to join its Front Office team in downtown Nashville. The role emphasizes delivering flawless luxury service, multi-tasking at a register and on a terminal, and anticipating guest needs while maintaining Marriott brand standards.

Ideal candidates have at least 2 years in hotel Front Office, strong English communication, and the ability to work a flexible schedule including evenings and weekends.