Aspiring Front Office Leader | Luxury Hotel

Shopping Center Management D B A Turnberry Associates

Nashville (TN)

On-site

USD 60,000 - 80,000

Full time

6 days ago

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Job summary

JW Marriott Nashville is seeking an Assistant Front Office Manager to lead all Front Office operations, ensuring outstanding guest service and profitability. This role emphasizes check-in/check-out, inventory, and loyalty initiatives, while upholding the JW Marriott brand standards.

The candidate will hire, train, coach, and evaluate staff, manage performance, and conduct regular briefings. The position also includes acting as Manager On Duty and driving occupancy through upsell strategies and

Qualifications

Minimum of two years hotel Front Office or Reservations experience.
At least one year supervisory experience in a high-volume hotel.
Excellent interpersonal, management, communication, and training skills.
Professional demeanor suitable for luxury environment.
Ability to work flexible schedule including evenings, weekends and holidays.

Responsibilities

Lead Front Office operations including guest service, check-in/check-out, and inventory management.
Coach and develop staff; conduct performance reviews and provide feedback.
Monitor service quality, conduct role-playing, and ensure brand standards.
Drive room occupancy and revenue; upsell JW Marriott Nashville services.
Serve as Manager On Duty and handle guest concerns.
Coordinate staffing and schedule to meet business needs.
Support audits and meetings; communicate shifts and events.