Luxury Front Desk Agent — 24/7 Guest Service

SH Hotels & Resorts; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

SH Hotels & Resorts is seeking a warm, professional Front Desk Agent for 1 Hotel Central Park. The role focuses on welcoming guests, checking them in/out, and ensuring a seamless stay through attentive service.

Requirements include at least 1 year of guest services experience, a team-oriented mindset, and flexibility to work in a 24-hour operation. A second language is a plus and professionalism is essential.

Qualifications

• Minimum 1 year of similar front desk or guest services experience.
• Ability to speak a secondary language is a plus.
• Flexible to work a 24-hour operation.
• Strong customer service mindset and professional appearance.

Responsibilities

• Greet guests and manage check-in/check-out with accuracy.
• Answer inquiries and assist with special requests.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain lobby and front desk area orderly and presentable.

Skills

Guest service

Team player

Multitasking

Attention to detail

Communication skills

Job description

SH Hotels & Resorts is seeking a warm, professional Front Desk Agent for 1 Hotel Central Park. The role focuses on welcoming guests, checking them in/out, and ensuring a seamless stay through attentive service.

Requirements include at least 1 year of guest services experience, a team-oriented mindset, and flexibility to work in a 24-hour operation. A second language is a plus and professionalism is essential.