Luxury Fashion Training and Client Experience Lead

Brobston Group; Bal Harbour Village (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Brobston Group seeks a Manager, Fashion Expertise to develop fashion, product, styling, and luxury service expertise across boutique teams. The role translates the House’s creative vision into engaging learning and elevated client experiences throughout the market.

You will lead boutique training on collections and service standards, coach advisors in styling and client relationships, and partner with leadership on learning initiatives and client experience results to drive exceptional

Qualifications

• 5+ years in luxury fashion/retail/hospitality.
• Recognized styling expertise and ability to train, coach, evaluate.
• Strong communication, organization, collaboration, and leadership skills.
• Willingness to travel frequently among boutiques; flexible schedule including evenings, weekends, holidays.
• Bachelor’s degree preferred.

Responsibilities

• Deliver boutique training on collections, product knowledge, savoir-faire, and service standards.
• Coach advisors in personalized styling, client relationships, and client appointments.
• Assess development needs, provide feedback, and support talent progression and onboarding.
• Partner with boutique leadership on learning initiatives, business objectives, and client experience results.

Skills

Styling expertise

Training delivery

Coaching

Leadership

Communication

Organization

Collaboration

Education

Bachelor’s degree

Job description

Brobston Group seeks a Manager, Fashion Expertise to develop fashion, product, styling, and luxury service expertise across boutique teams. The role translates the House’s creative vision into engaging learning and elevated client experiences throughout the market.

You will lead boutique training on collections and service standards, coach advisors in styling and client relationships, and partner with leadership on learning initiatives and client experience results to drive exceptional