Luxury Fashion Expertise Manager | Client Experience Leader

cc; Costa Mesa (CA); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Wellbeing resources

Family and care giving benefits

Generous paid time off

401K and other incentives

Robust healthcare offerings

Job summary

CHANEL is seeking a Manager, Fashion Expertise to elevate boutique storytelling, client experience and luxury service across South Coast Plaza and Neiman Marcus Fashion Island. The role focuses on transmitting the House’s creative vision, developing our boutique teams through interactive learning, styling development and coaching.

The position emphasizes coaching Style Advisors, delivering impactful training, and partnering with leadership to sustain elevated retail performance while supporting

Qualifications

• Minimum 5 years of related experience in luxury retail or fashion education.
• Bachelor’s degree preferred for leadership/education focus.

Responsibilities

• Deliver in-boutique training sessions on collections, savoir-faire, product knowledge and service behaviors.
• Coach Style Advisors to provide personalized styling and build client relationships.
• Lead on-site coaching and evaluations to foster excellence across boutiques.
• Partner with Boutique Leadership to design onboarding and development plans.
• Collaborate with Fashion Expertise Home Office to align content and KPIs.
• Identify training needs and tailor development plans with leadership.

Skills

Luxury fashion

Clienteling

Training & coaching

Interpersonal skills

Organizational skills

Communication

Team leadership

Travel readiness

Education

Bachelor’s degree (preferred)

Job description

CHANEL is seeking a Manager, Fashion Expertise to elevate boutique storytelling, client experience and luxury service across South Coast Plaza and Neiman Marcus Fashion Island. The role focuses on transmitting the House’s creative vision, developing our boutique teams through interactive learning, styling development and coaching.

The position emphasizes coaching Style Advisors, delivering impactful training, and partnering with leadership to sustain elevated retail performance while supporting