Luxury Fashion Advisor – Hybrid, Client Experience Pro

Chanel Inc.; Costa Mesa (CA); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Flexibility and hybrid work options

Wellbeing resources and wellbeing days

Family and care giving benefits

Generous paid time off

401K and pension

Comprehensive healthcare offerings

Life insurance and disability benefits

Job summary

CHANEL, located at South Coast Plaza, is seeking a Fashion Advisor with a passion for client service and fashion expertise. You will play a key role in delivering superior service, increasing client conversion, and building brand loyalty within a diverse sales team.

The position emphasizes creating energy around products, maintaining excellent client experiences, and nurturing relationships through thoughtful outreach.

Qualifications

• Three years of related fashion retail experience.
• Excellent communication and customer service skills.
• Fluency in English; foreign language skills are a plus.

Responsibilities

• Lead the development of new customers by converting walk-ins to clients and brand ambassadors.
• Provide prompt, professional, warm, and courteous service to optimize the client experience.
• Build genuine client relationships through proactive outreach and follow-ups.
• Demonstrate a can-do attitude to consistently raise service levels and exceed client expectations.
• Coordinate repairs and follow up on alterations as needed.

Skills

Customer service

Fashion expertise

Communication skills

Team collaboration

Education

High School Diploma

Job description

CHANEL, located at South Coast Plaza, is seeking a Fashion Advisor with a passion for client service and fashion expertise. You will play a key role in delivering superior service, increasing client conversion, and building brand loyalty within a diverse sales team.

The position emphasizes creating energy around products, maintaining excellent client experiences, and nurturing relationships through thoughtful outreach.