Luxury Fashion Advisor: Drive Client Experience & Sales

Retailboss Inc.; United States; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Chanel in the United States seeks a Fashion Advisor who is passionate about client service and fashion. The role focuses on delivering a superior service level, driving client conversion and retention, and building brand loyalty alongside a diverse sales team.

The position requires excellence in communication, a can-do attitude, and flexibility to work late nights, weekends, and some holidays within a Chanel boutique environment.

Qualifications

• Minimum 3 years of related experience in fashion or luxury retail.
• High school diploma or equivalent.
• Ability to lift 15 lbs and perform front-of-house duties and in-store tasks.
• Flexible availability, including late nights, weekends, and some holidays.
• Excellent communication and client service skills.
• Ability to thrive in a team environment.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
• Optimize the client experience through providing clients with prompt, professional, warm, and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.
• Collaborate with the boutique team and support leadership to drive client conversion and retention.
• Represent the human excellence of the Boutique Experience, taking clients on a journey into the world of Chanel.

Skills

Client service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

The following is the full job description for the **Fashion Advisor** position at Chanel, as listed on their official Workday careers site.

**Job Description:**

**About the role:** We are looking for a Fashion Advisor with a passion for client service and an expertise in fashion. The Fashion Advisor will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales-team, and report to the Boutique's leadership.

**Responsibilities:**

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
• Optimize the client experience through providing clients with prompt, professional, warm, and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.
• Collaborate with the boutique team and support leadership to drive client conversion and retention.
• Represent the human excellence of the Boutique Experience, taking clients on a journey into the world of Chanel.

**Requirements:**

• Minimum 3 years of related experience in fashion or luxury retail.
• Minimum High School Diploma or equivalent.
• Ability to lift 15 lbs and perform front-of-house duties and in-store tasks.
• Flexible availability, including the ability to work late nights, weekends, and some holidays.
• Excellent communication and client service skills.
• Ability to thrive in a team environment and work collaboratively.
• Passion for the House of Chanel, its history, product offerings, and commitment to social and cultural initiatives.
• Foreign language skills preferred but not required.