Luxury Eyewear Retail Specialist — Omnichannel Expert

EssilorLuxottica; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Ray-Ban, part of EssilorLuxottica, seeks a Retail Sales Associate to deliver exceptional customer service and expert product guidance. You will drive sales, build lasting client relationships, and stay informed on trends to upsell and cross-sell effectively.

Role requires strong communication, reliability, and flexibility to work evenings, weekends, and holidays. You’ll contribute to a visually appealing store and support omnichannel customer experiences.

Qualifications

• Proven ability to provide outstanding customer service.
• Excellent communication and interpersonal skills.
• Strong sales orientation with ability to meet targets.
• Ability to build relationships with clients and maintain follow-up.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met.
• Stay up-to-date on industry trends and product knowledge through trainings.
• Display in-depth knowledge of Brand, warranties and add-on features.
• Build and maintain relationships with clients, both in-store and via follow-up.
• Meet and exceed daily, weekly and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized store environment on sales floor and back of house.
• Provide omnichannel support for seamless customer experiences across platforms.
• Adhere to all brand policies and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Upselling

Relationship building

Product knowledge

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Ray-Ban, part of EssilorLuxottica, seeks a Retail Sales Associate to deliver exceptional customer service and expert product guidance. You will drive sales, build lasting client relationships, and stay informed on trends to upsell and cross-sell effectively.

Role requires strong communication, reliability, and flexibility to work evenings, weekends, and holidays. You’ll contribute to a visually appealing store and support omnichannel customer experiences.