Commission-Eligible Luxury Eyewear Sales Associate

EssilorLuxottica; Malibu Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Ray-Ban, part of EssilorLuxottica, is seeking a Retail Sales Associate to deliver exceptional customer service, build lasting client relationships, and achieve sales targets. You will apply in-depth product knowledge and provide personalized recommendations while supporting a seamless omnichannel experience across platforms.

Responsibilities include staying current with industry trends, upselling, assisting with minor repairs, and maintaining a clean, visually appealing store environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Skills

Retail sales

Customer service

Communication

Teamwork

Problem-solving

Organizational skills

Multitasking

Flexibility

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

Ray-Ban, part of EssilorLuxottica, is seeking a Retail Sales Associate to deliver exceptional customer service, build lasting client relationships, and achieve sales targets. You will apply in-depth product knowledge and provide personalized recommendations while supporting a seamless omnichannel experience across platforms.

Responsibilities include staying current with industry trends, upselling, assisting with minor repairs, and maintaining a clean, visually appealing store environment.