Luxury E-Commerce Director — Growth & Customer Experience

MONSE; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

MONSE, a New York-based luxury fashion house, is seeking a Director of E-Commerce to own and scale direct‑to‑consumer growth. You will oversee revenue planning, site performance, digital merchandising, and clienteling initiatives while collaborating closely with the CEO, Creative Directors, and Marketing teams.

The role requires hands-on leadership, data-driven decision making, and a track record of growing a premium e-commerce business.

Qualifications

• 5+ years leading e-commerce in luxury or premium brands.
• Proven track record growing revenue, conversion, and AOV.
• Strong data-driven decision-making and analytics.
• Experience with Shopify and CRM platforms.
• Collaborates cross-functionally with CEO, marketing, and operations.

Responsibilities

• Own the e-commerce revenue plan, forecasts, budgets, and weekly performance.
• Drive improvements in conversion, AOV, traffic, and repeat purchases.
• Lead digital merchandising, product launches, assortment, inventory visibility, and sell-through.
• Own paid acquisition strategy and external agency relationships.
• Develop retention and CRM strategies across email, SMS, and other channels.
• Build MONSE’s VIC and clienteling, including pre-orders and appointments.
• Establish clear reporting across revenue, traffic, conversion, CAC/ROAS, retention, and product performance.
• Translate customer and performance data into actionable insights for product, marketing, and inventory decisions.
• Manage internal e-commerce resources and external partners as the business scales.

Skills

E-commerce leadership

Digital merchandising

Data analytics

CRM strategy

Cross-functional collaboration

Paid media

Tools

Shopify

Google Analytics

Job description

MONSE, a New York-based luxury fashion house, is seeking a Director of E-Commerce to own and scale direct‑to‑consumer growth. You will oversee revenue planning, site performance, digital merchandising, and clienteling initiatives while collaborating closely with the CEO, Creative Directors, and Marketing teams.

The role requires hands-on leadership, data-driven decision making, and a track record of growing a premium e-commerce business.