Luxury Ecomm & CRM Growth Leader

Confidential; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

A luxury jewelry firm is looking for an experienced Director of Ecommerce & CRM. This key leadership position is responsible for leading the e-commerce and clienteling strategies to drive online growth and enhance retail sales. The role includes managing the entire Ecommerce P&L, overseeing budgets for digital media and client services, and ensuring the highest levels of customer experience. Ideal candidates will have 7-10 years of experience in e-commerce, particularly within the luxury sector.

Qualifications

• 7-10+ years’ experience in an ecomm role with P&L responsibility.
• Extensive experience in CRM strategy and customer data management.
• Strong background in digital marketing and e-commerce strategies.

Responsibilities

• Achieve sales and margin plans for DTC web-based sales.
• Formulate strategies to increase online sales and improve user experience.
• Manage email marketing campaigns and customer data management.

Skills

E-commerce management

CRM strategy

Digital marketing

Data analysis

User experience (UX) design

Tools

Shopify Plus

CRM platforms

Google Analytics

Job description

A luxury jewelry firm is looking for an experienced Director of Ecommerce & CRM. This key leadership position is responsible for leading the e-commerce and clienteling strategies to drive online growth and enhance retail sales. The role includes managing the entire Ecommerce P&L, overseeing budgets for digital media and client services, and ensuring the highest levels of customer experience. Ideal candidates will have 7-10 years of experience in e-commerce, particularly within the luxury sector.