Luxury E-Commerce Customer Experience Associate

Lucchese Bootmaker; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lucchese Bootmaker in El Paso, TX invites a driven Customer Service Representative to join our luxury e-commerce team. You will manage online inquiries via chat, email, and phone, delivering warm, personal, and professional service that elevates our brand experience.

You will collaborate with marketing, technology, warehousing, and wholesale service teams to ensure top-tier support and timely resolutions, contributing to a world-class customer journey.

Qualifications

• Experience in online customer service for luxury brands.
• Excellent written and verbal communication skills.
• Ability to collaborate with multiple internal teams to improve customer experience.

Responsibilities

• Handle online customer inquiries via phone, email, and live chat.
• Provide product knowledge and support to enhance the shopping experience.
• Resolve issues promptly and escalate when necessary to ensure satisfaction.

Skills

Customer service

Written communication

Multichannel support

Brand awareness

Problem solving

Team player

Empathy

Tools

Zendesk

Job description

Lucchese Bootmaker in El Paso, TX invites a driven Customer Service Representative to join our luxury e-commerce team. You will manage online inquiries via chat, email, and phone, delivering warm, personal, and professional service that elevates our brand experience.

You will collaborate with marketing, technology, warehousing, and wholesale service teams to ensure top-tier support and timely resolutions, contributing to a world-class customer journey.