Luxury Dining Server & Guest Experience Champion

Coury Hospitality; Carmel (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Hotel Carmichael in Carmel, IN, part of Coury Hospitality, is seeking a friendly server to lead dining experiences from greeting to check presentation. You will communicate clearly under pressure, know the menu and wine options, and provide exceptional service with accurate orders and timely delivery.

Join a team that values polished hospitality, teamwork, and guest satisfaction. This non-exempt, full-time role offers opportunities to grow within a luxury restaurant setting.

Qualifications

• Ability to think and communicate clearly in high pressure situations.
• Move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co-workers and supervisors.
• Ability to maintain excellent attendance and punctuality.

Responsibilities

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner; answers questions, suggests, and creates an upbeat atmosphere.
• Must be knowledgeable of the menu, brands, prices and options, as well as promotions.
• Takes guest beverage and/or food orders and inputs orders in the POS system.
• Communicates allergy and dietary restriction information clearly on tickets.
• Delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensures guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with regulations.
• Clears plates and asks for help when needed.
• Maintains well-stocked serving station and resets tables.
• Presents the check and handles transactions including change.
• Provides warm farewell to guests.
• Responds to guest service issues and informs management.
• Maintains professional conduct and positive attitude.
• Additional tasks may be assigned by management.

Skills

Clear communication under pressure

Move quickly and gracefully in dining

Basic math and reading/writing

Menu, ingredients and price knowledge

Wine-pairing recommendations

Professional wine service

Pre-check register operation

Computer operations and ordering

Basic sanitation knowledge

Attendance and punctuality

Customer service experience

Job description

Hotel Carmichael in Carmel, IN, part of Coury Hospitality, is seeking a friendly server to lead dining experiences from greeting to check presentation. You will communicate clearly under pressure, know the menu and wine options, and provide exceptional service with accurate orders and timely delivery.

Join a team that values polished hospitality, teamwork, and guest satisfaction. This non-exempt, full-time role offers opportunities to grow within a luxury restaurant setting.