Runner The Café

FAIRMONT; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Fairmont New Orleans is seeking a friendly Food & Beverage Runner to support Servers and the Front of House team in delivering a seamless dining experience. You will deliver orders from kitchen to guests, verify accuracy, and maintain presentation, temperature, and timing standards.

The role requires strong teamwork, excellent communication, and a professional appearance. You will assist with pre-bussing, resetting tables, and supporting VIP events while upholding safety policies and daily

Qualifications

• Previous restaurant, food runner, busperson or guest service experience is preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage and guest satisfaction.
• Strong communication and teamwork skills.
• Excellent attention to detail and organization.
• Ability to work in a fast-paced environment and long shifts.
• Professional appearance and polished demeanor required.

Responsibilities

• Support Servers and Front of House to deliver a seamless dining experience.
• Deliver food from the kitchen to guests promptly while maintaining temperature and presentation.
• Verify orders for accuracy and special requests before delivery.
• Maintain knowledge of The Café menu, ingredients and daily offerings.
• Communicate dietary restrictions and modifications between Culinary and FOH teams.
• Assist with food and beverage service and uphold service standards.
• Assist with pre-bussing, clearing, and resetting tables.
• Safely transport food, beverages, dishes, and service equipment.
• Maintain cleanliness and appropriate stock at expo areas and dining spaces.
• Assist with VIP experiences and high-volume periods as assigned.
• Uphold Fairmont New Orleans standards and safety policies.

Skills

Food service experience

Teamwork

Customer service

Attention to detail

Professional appearance

Flexibility

Job description

Job Description

• Support Servers and the Front of House team in delivering a seamless, welcoming, and efficient dining experience.
• Deliver food orders from the kitchen to guests promptly and accurately while maintaining presentation, temperature, quality, and timing standards.
• Verify food orders for accuracy, completeness, appropriate accompaniments, and special requests prior to delivery.
• Maintain knowledge of The Café menu, including ingredients, allergens, preparation methods, garnishes, and daily offerings.
• Understand the culinary philosophy and New Orleans influences represented by Chef Emeril Lagasse at The Café.
• Communicate special requests, dietary restrictions, allergies, and modifications accurately between Culinary and Front of House teams.
• Assist with food and beverage service while maintaining established service standards.
• Anticipate guest needs and respond promptly and professionally to guest requests.
• Assist Servers with pre-bussing, clearing, resetting, and maintaining tables.
• Safely transport food, beverages, dishes, glassware, utensils, trays, and service equipment throughout operational areas.
• Maintain cleanliness, organization, and appropriate stock levels at expo areas, service stations, dining areas, and back-of-house pathways.
• Communicate effectively with Servers, Culinary, Stewarding, Host, and other Food & Beverage colleagues.
• Assist with VIP experiences, special events, and high-volume periods as assigned.
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, and events.
• Follow all food safety, sanitation, health, and workplace safety policies and procedures.
• Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.
• Assist with opening and closing duties, stocking, cleaning, and side work.
• Demonstrate teamwork, professionalism, and a genuine commitment to guest satisfaction.
• Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
• Perform additional duties as assigned.

Qualifications

• Previous restaurant, food runner, busperson, café, banquet, hospitality, or guest service experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, hospitality, and creating memorable guest experiences.
• Strong communication and teamwork skills.
• Excellent attention to detail and organizational abilities.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain professional and composed during high-volume service.
• Positive attitude with a willingness to learn and grow.
• Professional appearance and polished demeanor required.
• Ability to follow instructions and operational procedures consistently.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.