Luxury Dining & Activities Reservations Specialist

Colonial Group; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor is seeking a Reservations Agent for its Dining & Activities team in Colorado Springs. You will handle high-end guest itineraries, coordinating dining, spa, golf, tennis, and third-party activities while upholding Forbes Five-Star and AAA Five-Diamond standards.

Role progresses through training levels with emphasis on luxury service, cross-department collaboration, and precise scheduling. Weekend and holiday availability is required.

Qualifications

• One year from college or technical school.
• Hospitality, call center, front office, or reservations experience preferred; equivalent education considered.
• Excellent verbal and written communication skills.
• Strong sales mindset with attention to detail.
• Familiarity with property management or reservation software.

Responsibilities

• Process restaurant, dining, and other bookings.
• Coordinate and confirm guest itineraries and activities.
• Answer calls, emails, and chats with luxury etiquette.
• Collaborate with Front Office, F&B, Spa, and Sales teams on VIP requests.
• Maintain data privacy and PCI/HIPAA compliance.
• Input itineraries and verify reservations.
• Ensure compliance with Broadmoor standards and safety policies.

Skills

Hospitality experience

Excellent verbal and written English

Sales oriented

Attention to detail

MS Office

Reservation software

Team player

Negotiation & conflict resolution

Education

One year from college or technical school

Tools

MS Office

Reservation software

Job description

The Broadmoor is seeking a Reservations Agent for its Dining & Activities team in Colorado Springs. You will handle high-end guest itineraries, coordinating dining, spa, golf, tennis, and third-party activities while upholding Forbes Five-Star and AAA Five-Diamond standards.

Role progresses through training levels with emphasis on luxury service, cross-department collaboration, and precise scheduling. Weekend and holiday availability is required.