The Penrose Room - Supervisor

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Exclusive local discounts

Career development opportunities

Mentorship from industry experts

Job summary

The Broadmoor in Colorado Springs seeks a Fine Dining Supervisor for The Penrose Room to lead front-of-house operations and guest service in a luxury hotel setting.

You will mentor service staff, coordinate with the culinary team, and uphold Forbes Five-Star/AAA Five-Diamond standards while delivering exceptional guest experiences.

Qualifications

• Minimum of a high school diploma or GED equivalent.
• Previous supervisory, captain or sommelier experience preferred; equivalent education/background considered.
• Expert understanding of food and wine pairings, fine dining service styles, and POS system.
• Ability to use Microsoft Office tools for documentation and email communication.
• Highly motivated team player who drives results with energy and collaboration.
• Excellent communication, negotiation, conflict resolution skills; able to work in a fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs with proper safety practices.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead pre-shift meetings, manage table rotation, and monitor timing between courses.
• Greet VIPs, ensure guest satisfaction, and handle delicate complaints gracefully.
• Train and coach front-of-house staff on fine dining etiquette, wine service, and menu knowledge.
• Inspect dining room cleanliness, uniform compliance, and table settings.
• Partner with culinary team to pace orders and accommodate dietary needs.
• Assist with scheduling, inventory tracking, and daily operational logs.
• Check reservations for special events and verify instructions.
• Present menu, make recommendations, and upsell menu items.
• Ensure station and side work are completed before staff leave.
• Support waitstaff with kitchen and bar items as needed.
• Ensure compliance with The Broadmoor guidelines, safety policies, and Forbes/AAA standards.
• Maintain interest in The Broadmoor’s history, estate, and offerings.

Skills

Supervisory experience

Captain experience

Sommelier experience

Wine service

POS system

Microsoft Office

Communication skills

Team player

Education

High school diploma or GED

Tools

POS system

Microsoft Office

Job description

Job Title: Supervisor

Job Department: The Penrose Room

Job Pay Range: $28.00 - $36.00 / hour (Inclusive of hourly pay rate + service charge)

• Breakdown: Based on $12.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $16.00 - $24.00 per hour. Service charges fluctuate based on the time of year.
• This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary: As a Fine Dining Supervisor, you will manage front-of-house operations, lead service staff, and ensure consistent elite standards, mentor the service team, and integrate restaurant operations smoothly into the overall luxury hotel experience. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Lead pre-shift meetings, oversee table rotation, and monitor timing between courses.
• Greet VIPs, table visit guests guarantee satisfaction and handle delicate complaints with grace.
• Train, coach, and evaluate front-of-house employees on fine dining etiquette, wine service, and menu nuances.
• Inspect dining room cleanliness, uniform compliance, and table settings before service begins.
• Partner with the culinary team to pace orders and accommodate special dietary needs.
• Assist with scheduling, inventory tracking, and daily operational logs.
• Checks reservations for special parties and verify complete instructions for said parties.
• Presents menu to the guest, offers recommendations and description for the purpose of assisting and upselling the menu.
• Ensure station and side work are complete prior to staff leaving.
• Assists waitstaff in retrieving items from the kitchen and bar, serving when necessary.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in supervisory, captain or Sommelier is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Expert understanding food and wine pairings, service styles fine dining, and POS system.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.