Luxury Shore Excursions Program Manager

Crystal Cruises USA, LLC; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Crystal Cruises USA, LLC is seeking a Destination Experiences Manager to develop, coordinate, and manage luxury shore excursion programs worldwide. You’ll work with global tour operators and DMCs to design, price, and deliver high‑quality experiences that align with Crystal’s standards.

The role blends operations and product development, requires strong negotiation, and direct guest contact for private tours while ensuring timely content, pricing, and compliance.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism Management, Business Administration, Communications, or related field preferred.
• 5+ years of experience in luxury cruise shore excursions or similar role.

Responsibilities

• Develop and curate luxury shore excursion programs across regions.
• Build and maintain relationships with tour operators, DMCs, and partners.
• Create tour descriptions, pricing, and content for internal systems and websites.
• Monitor inventory, bookings, and quality to ensure brand standards.

Skills

MS Office

Organizational skills

Communication

Multi-tasking

Guest service mindset

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Reservation systems

CRM systems

Job description

Crystal Cruises USA, LLC is seeking a Destination Experiences Manager to develop, coordinate, and manage luxury shore excursion programs worldwide. You’ll work with global tour operators and DMCs to design, price, and deliver high‑quality experiences that align with Crystal’s standards.

The role blends operations and product development, requires strong negotiation, and direct guest contact for private tours while ensuring timely content, pricing, and compliance.