Luxury CX Manager: Brand Events & Client Relationships

Socket.dev; Miami (FL); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Life and disability insurance

Voluntary benefits (critical illness,

Job summary

Saks Fifth Avenue is seeking a Customer Experience Manager to drive relationship selling and client activation across store leadership. You will lead branding, events, and community partnerships on-site at the assigned store, reporting to the General Manager.

You will balance creative activations with KPI-focused selling, manage budgets and timelines, and cultivate top client relationships to support Private Client Relations and MVC targets.

Qualifications

• 4+ years of relevant experience in luxury retail or customer experience roles.
• History of building, leading, motivating, and coaching teams.
• Ability to synthesize data to determine relevant actions.
• Experience presenting at the executive level.
• Proficiency with tools including social media, Google Suite, Tableau, and CONNECT.

Responsibilities

• Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership.
• Manage scheduling, budgeting, communications, planning, production, breakdown, wrap up, and reporting of each event.
• Plan seasonal events calendar across Market / Metroplex with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners.
• Partner with Regional Director to create seasonal strategies to support business.
• Develop community relationships with philanthropic organizations, social groups, and corporate partnerships.
• Generate excitement around the Brand by creating activations and events while maintaining a commercial mindset to achieve ROI and selling goals.

Skills

Leadership

Data synthesis

Executive presentation

Client relationship management

Tools

Tableau

InDesign

Google Suite

CONNECT

Job description

Saks Fifth Avenue is seeking a Customer Experience Manager to drive relationship selling and client activation across store leadership. You will lead branding, events, and community partnerships on-site at the assigned store, reporting to the General Manager.

You will balance creative activations with KPI-focused selling, manage budgets and timelines, and cultivate top client relationships to support Private Client Relations and MVC targets.