Luxury Customer Experience Manager & Brand Activator

Saks Fifth Avenue Llc; Palm Desert (CA); Hybrid; USD 86,000 - 108,000; Full time

Benefits offered by this job

Medical Insurance

Employee Discount

401(k) Retirement Plan

Job summary

Saks Fifth Avenue is seeking a Manager of Customer Experience to lead client relations, events, and store branding initiatives. You will work on-site at the Palm Desert location, partnering with store leadership to drive MVC health and client activation while ensuring exceptional luxury service and sales performance.

Ideal candidates bring 4+ years of related experience, strong leadership, data-driven decision-making, and proficiency with Tableau, InDesign, and Google Suite.

Qualifications

• 4+ years of relevant experience.
• History of building, leading, motivating, and coaching teams.
• Experience presenting at the executive level.

Responsibilities

• Develop detailed action plans for events and manage execution with store leadership.
• Manage event scheduling, budgeting, communications, planning, production, and reporting.

Skills

Client relationships

Event planning

Team leadership

Data analysis

Executive communication

Tools

Tableau

CONNECT

InDesign

Google Suite

Job description

Saks Fifth Avenue is seeking a Manager of Customer Experience to lead client relations, events, and store branding initiatives. You will work on-site at the Palm Desert location, partnering with store leadership to drive MVC health and client activation while ensuring exceptional luxury service and sales performance.

Ideal candidates bring 4+ years of related experience, strong leadership, data-driven decision-making, and proficiency with Tableau, InDesign, and Google Suite.