Customer Service Consultant

Burberry

Las Vegas (NV)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

A luxury fashion brand is seeking a Customer Service Consultant in Las Vegas, NV. This role involves delivering exceptional service, connecting with customers, and resolving their needs through expert product knowledge. Applicants should have strong communication skills and a passion for customer service. This full-time position offers a mid-senior level opportunity for those looking to grow in the consumer services and luxury goods industries.

Qualifications

Previous experience in a customer service role is desirable.
Ability to handle difficult situations with professionalism.
Strong communication skills via phone, chat, and email.

Responsibilities

Deliver world-class luxury customer service.
Connect across the business to fulfill customer needs.
Take ownership of each customer journey and resolve cases.

Skills

Customer service expertise

Empathy and intuition

Product knowledge

Problem-solving skills

Job description

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Introduction

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalized sensational experience for our global customers.

Responsibilities

Delivering World Class Luxury Customer Service
As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need
You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty.
By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products
You will use your empathy and intuition to anticipate and understand customer’s needs, persevering to resolve service or product related issues with specialist after-sales knowledge
You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
Accurately record customer details using computer based and paper based systems where necessary.
You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimize loss.
Carry out any additional duties as directed by the management team.