Luxury Customer Concierge Specialist

Hendrick Automotive Group; Charlotte (NC); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

401(k) with company match

Paid time off

Employee discounts

Scholarship program

Job summary

Hendrick Automotive Group in Charlotte seeks a Luxury Customer Concierge to be the first contact for customers of our luxury dealerships. You will handle calls, texts, and emails, scheduling service and sales appointments and ensuring a seamless customer experience.

We offer growth through Hendrick University, a paid training program, and industry-leading benefits. Join a high-energy team focused on excellence and customer care while advancing within the organization.

Qualifications

• Excellent verbal communication and professional phone presence.
• Ability to multitask in a fast-paced, tech-enabled environment.
• Proficient with computer use and email communication.
• Positive, competitive, and team-oriented attitude.

Responsibilities

• Handle inbound and outbound calls, texts, and emails with professionalism.
• Schedule service and sales appointments for luxury dealerships.
• Follow up on appointment outcomes for a seamless customer experience.
• Log all customer interactions in the Dealership Management System.
• Participate in ongoing training and development through Hendrick University.

Skills

Verbal communication

Multitasking

Email proficiency

Computer skills

Team orientation

Tools

Dealership Management System

CRM/Email systems

Job description

Hendrick Automotive Group in Charlotte seeks a Luxury Customer Concierge to be the first contact for customers of our luxury dealerships. You will handle calls, texts, and emails, scheduling service and sales appointments and ensuring a seamless customer experience.

We offer growth through Hendrick University, a paid training program, and industry-leading benefits. Join a high-energy team focused on excellence and customer care while advancing within the organization.