Luxury Customer Service Representative

Hendrick Automotive Group; Charlotte (NC); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

401(k) with company match

Paid time off

Employee discounts

Scholarship program

Job summary

Hendrick Automotive Group in Charlotte seeks a Luxury Customer Concierge to be the first contact for customers of our luxury dealerships. You will handle calls, texts, and emails, scheduling service and sales appointments and ensuring a seamless customer experience.

We offer growth through Hendrick University, a paid training program, and industry-leading benefits. Join a high-energy team focused on excellence and customer care while advancing within the organization.

Qualifications

• Excellent verbal communication and professional phone presence.
• Ability to multitask in a fast-paced, tech-enabled environment.
• Proficient with computer use and email communication.
• Positive, competitive, and team-oriented attitude.

Responsibilities

• Handle inbound and outbound calls, texts, and emails with professionalism.
• Schedule service and sales appointments for luxury dealerships.
• Follow up on appointment outcomes for a seamless customer experience.
• Log all customer interactions in the Dealership Management System.
• Participate in ongoing training and development through Hendrick University.

Skills

Verbal communication

Multitasking

Email proficiency

Computer skills

Team orientation

Tools

Dealership Management System

CRM/Email systems

Job description

Business Development Center - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

\$20/hr + Monthly Performance Bonuses | Annual Earnings \$42,000–\$47,000

Ready to build a real career — not just work a job? Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte. Built on a culture of People Development and Servant Leadership 12 Week Paid Training | We are invested in your success! Leadership Development | We promote primarily from within! Industry Leading Benefits (See Below)

What You'll Earn

• \$20.00/hour base pay
• Monthly performance bonuses — your effort directly impacts your paycheck
• Additional bonuses for growth certifications and development milestones
• Annual earnings potential: \$42,000–\$47,000

Your Schedule

We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday–Saturday, with shifts falling within a 7:30 am–6:00 pm window. Saturdays rotate — you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

What You’ll Do

• As a Luxury Customer Concierge, you'll be the first point of contact for customers of our luxury dealerships — handling inbound and outbound calls, texts, and emails with professionalism and care.
• Deliver exceptional concierge-level service via phone, text, and email
• Schedule service and sales appointments for our luxury dealerships
• Follow up on appointment outcomes to ensure a seamless customer experience
• Log all customer interactions accurately in our Dealership Management System
• Collaborate with teammates to maintain a positive, supportive team environment
• Participate in ongoing training and development through Hendrick University

What We're Looking For

• Strong verbal communication skills and a warm, professional phone presence
• Comfortable multitasking in a fast-paced, tech-enabled environment
• Computer and email proficiency
• A positive, competitive, and team-oriented attitude
• Availability Monday–Saturday within the 7:30 am–6:00 pm window
• Must successfully complete a background check, MVR, and pre-employment drug screen

What You’ll Receive

Industry Leading Benefits:

• Medical, dental, vision, and prescription coverage
• Basic life insurance + supplemental life, short- and long-term disability options
• 401(k) with company match
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Comprehensive employee recognition programs
• The Ricky Hendrick College Scholarship Program — available to eligible dependents of Hendrick employees

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.