Luxury Conference Services Manager

PM-Hospitality-Strategies,-Inc.; Wilmington (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

HOTEL DU PONT is seeking an experienced Conference Services Manager to join our Sales & Marketing team. The role focuses on planning, coordinating, and servicing contracted group business—from corporate meetings to multi-day conferences—ensuring client satisfaction and operational excellence.

The ideal candidate is highly organized, proactive, revenue-conscious, and collaborative across hotel departments, with strong attention to detail and a service-focused mindset.

Qualifications

• Minimum 3 years of experience in conference services or group event management within a full-service hotel.
• Experience managing corporate meetings, large-scale conferences, and complex multi-day programs.

Responsibilities

• Serve as the primary client contact for assigned groups from Sales turnover through program completion, ensuring contractual commitments and client expectations are met.
• Review contracts and coordinate all program requirements, including guestrooms, rooming lists, meeting space, food and beverage, audiovisual needs, transportation, VIP arrangements, and special requests.
• Prepare and distribute BEOs, group resumes, event diagrams, timelines, and other planning documentation within deadlines.
• Conduct client planning meetings, site visits, pre-conference meetings, and internal reviews.
• Communicate program requirements to hotel departments to ensure coordination and readiness.
• Coordinate group logistics including equipment deliveries, storage, and setup requirements with relevant departments.

Skills

Conference services

Group event management

Full-service hotel

Delphi

Opera

Microsoft Office

Billing procedures

Tools

Event diagramming software

Job description

HOTEL DU PONT is seeking an experienced Conference Services Manager to join our Sales & Marketing team. The role focuses on planning, coordinating, and servicing contracted group business—from corporate meetings to multi-day conferences—ensuring client satisfaction and operational excellence.

The ideal candidate is highly organized, proactive, revenue-conscious, and collaborative across hotel departments, with strong attention to detail and a service-focused mindset.