Luxury Conference Services Manager | Revenue & Events

The Fifth Avenue Hotel; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The Fifth Avenue Hotel in Manhattan seeks a Conference Services Manager to strategically plan and execute guest room blocks and events for key corporate and social groups. You'll lead cross-functional teams, upsell services, and strengthen client relationships while upholding luxury standards and sustainability commitments in a fast-paced, world-class setting.

Ideal candidates bring hospitality sales experience, strong negotiation and presentation skills, and a passion for flawless events in a

Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Proven experience in hospitality sales and/or sales management strongly preferred.
• Familiarity with sales and hotel management software (e.g., Delphi, Infor, PMS).
• Strong communication, negotiation, and presentation skills.
• Keen attention to detail with a passion for luxury hospitality standards.

Responsibilities

• Maximize revenue by selling all facets of the hotel to new and existing clients.
• Collaborate with Director of Sales and Revenue Management to upsell and maximize revenue opportunities.
• Liaise with Food & Beverage Department to ensure revenue optimization.
• Use professional sales techniques to negotiate terms and conditions that satisfy both client and internal requirements.
• Develop and conduct sales presentations and site visits to prospective clients.
• Articulate and leverage the unique benefits of the hotel to close sales opportunities.
• Manage existing accounts and execute proactive client re-solicitation to capture future business.
• Oversee billing details for hotel groups which include processing of deposits, credit card authorization forms and effective coordination with Finance Department.
• Coordinate and supervise assigned group business from initial booking through completion, maintaining profitable operations and high-quality service levels.
• Create, review, and revise rooming lists, VIP amenities, and group information for distribution to operational teams.

Skills

Communication skills

Negotiation

Presentation skills

Education

Associate's or Bachelor's degree in Hospitality Management, Business, or related field

Tools

Delphi

Infor

PMS

Job description

The Fifth Avenue Hotel in Manhattan seeks a Conference Services Manager to strategically plan and execute guest room blocks and events for key corporate and social groups. You'll lead cross-functional teams, upsell services, and strengthen client relationships while upholding luxury standards and sustainability commitments in a fast-paced, world-class setting.

Ideal candidates bring hospitality sales experience, strong negotiation and presentation skills, and a passion for flawless events in a