Luxury Concierge – VIP Guest Experiences

Hilton; Wailea (HI); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Waldorf Astoria Maui is seeking a Concierge to join the Napua Tower team. This role focuses on delivering unforgettable guest experiences, coordinating dining, transport, events, and special services for a diverse guest mix on Hawaii's Maui coastline.

The Concierge will handle guest inquiries, provide expert recommendations, support VIP arrivals, and promote hotel amenities. This is a union-position role with variable hours and a strong emphasis on hospitality excellence.

Qualifications

• Excellent guest service and communication skills.
• Ability to coordinate requests and deliver personalized experiences.
• Comfort with fast-paced hospitality environments.

Responsibilities

• Delight guests by promptly addressing inquiries and requests.
• Offer recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, and floral delivery.
• Manage guest communications, messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and programs to guests.

Skills

Guest service

Communication

Multitasking

Hospitality mindset

Job description

Waldorf Astoria Maui is seeking a Concierge to join the Napua Tower team. This role focuses on delivering unforgettable guest experiences, coordinating dining, transport, events, and special services for a diverse guest mix on Hawaii's Maui coastline.

The Concierge will handle guest inquiries, provide expert recommendations, support VIP arrivals, and promote hotel amenities. This is a union-position role with variable hours and a strong emphasis on hospitality excellence.