Guest Experience Ambassador – Luxury Maui Resort

Hilton; Wailea (HI); On-site; USD 37,000 - 53,000; Part time

Benefits offered by this job

Incredible travel perks

ESPP with 15% discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent for the Waldorf Astoria Maui, Grand Wailea property. This part-time Front Office role focuses on seamless check-in/check-out and delivering warm hospitality to guests at a Forbes/AAA‑rated resort.

You will share local area knowledge, upsell hotel services, and respond promptly to guest requests, while upholding Hilton's values and service standards.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Tools

POS system

Job description

Hilton is seeking a Guest Service Agent for the Waldorf Astoria Maui, Grand Wailea property. This part-time Front Office role focuses on seamless check-in/check-out and delivering warm hospitality to guests at a Forbes/AAA‑rated resort.

You will share local area knowledge, upsell hotel services, and respond promptly to guest requests, while upholding Hilton's values and service standards.