Luxury Concierge — Maui VIP Guest Services

Hilton; Wailea (HI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Maui seeks a friendly Concierge to join the Napua Tower team. You will delight guests by handling requests, offering local recommendations, and coordinating special services for VIP guests to ensure memorable stays.

With a focus on hospitality, you will contribute to a welcoming atmosphere and promote hotel offerings, working within a dynamic, union-based schedule typical of hotel operations.

Qualifications

• Hospitality mindset and guest-service orientation.
• Excellent communication and interpersonal skills.
• Ability to handle multiple guest requests with discretion.

Responsibilities

• Delight guests by responding promptly to inquiries and requests.
• Offer recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as arrangements for VIP guests and clinic or care needs.
• Receive and deliver messages, mail, packages, and faxes for guests.
• Assist VIP guests with seamless registration and elevated service.
• Promote hotel offerings and programs to guests.

Skills

Guest services

Communication

Multitasking

Job description

Hilton in Maui seeks a friendly Concierge to join the Napua Tower team. You will delight guests by handling requests, offering local recommendations, and coordinating special services for VIP guests to ensure memorable stays.

With a focus on hospitality, you will contribute to a welcoming atmosphere and promote hotel offerings, working within a dynamic, union-based schedule typical of hotel operations.