Bespoke Guest Experience Concierge

Auberge Collection; Waimea/Kamuela (HI); Sur place; USD 33 000 - 47 000; Plein temps

Résumé du poste

Mauna Lani is part of Auberge Collection on Hawaii's Kohala Coast. The role involves curating unique guest experiences, pre-arrival communication, and on-property requests, with deep knowledge of hotel amenities, local attractions, and island activities to provide accurate information.

You will handle guest requests and follow up, update guest profiles, collaborate with other departments for seamless experiences, and orient guests to the hotel outlets.

Qualifications

• Must be able to speak, read, write and understand English.
• Computer literacy in Microsoft Windows applications required.
• At least two years of front office or related discipline experience preferred.
• Working knowledge of Opera & ALICE Suite are assets.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification an asset.

Responsabilités

• Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
• Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
• Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
• Update guest profiles and maintain relationships with preferred vendors.
• Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
• Provide orientation of the hotel and its outlets to guests.
• Customize and tailor experiences for individual guests.
• Adhere to departmental policies, safety standards, and communication protocols.
• Demonstrate organizational excellence and adaptability to business demands.
• Other duties as assigned.

Connaissances

English

Customer service

Computer skills

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Outils

Opera PMS

ALICE Suite

Description du poste

Mauna Lani is part of Auberge Collection on Hawaii's Kohala Coast. The role involves curating unique guest experiences, pre-arrival communication, and on-property requests, with deep knowledge of hotel amenities, local attractions, and island activities to provide accurate information.

You will handle guest requests and follow up, update guest profiles, collaborate with other departments for seamless experiences, and orient guests to the hotel outlets.