Luxury Concierge for Exclusive Rolex Experiences

The 1916 Company; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

The 1916 Company, a premier luxury watch and fine jewelry retailer, seeks a Rolex Concierge in Denver. You will welcome clients, manage in-store flow, coordinate appointments, and support the sales team to deliver VIP-level hospitality. Role requires 2–3 years in luxury retail and strong client-service skills.

This position emphasizes discretion, professionalism, and a polished presence, with tasks spanning guest arrival, refreshments, and coordinated experiences, aligned to store standards.

Qualifications

• Experience: 2-3 years in luxury retail, hospitality, or client-facing roles.
• Exceptional verbal and written communication with a polished demeanor.
• Client-centric mindset focused on personalized service.
• Strong problem-solving, discretion, and efficiency.
• Excellent organization and ability to multitask in a luxury environment.
• Familiarity with CRM systems, appointment scheduling tools and basic software.
• Luxury brand etiquette and service expectations.

Responsibilities

• Greet clients warmly and offer personalized service from entry.
• Manage foot traffic and match clients with available advisors.
• Provide hospitality and ensure client comfort.
• Maintain pristine store presentation reflecting luxury standards.
• Coordinate in-store experiences, private appointments, and events.
• Assist with phone inquiries, messages, and directing questions to appropriate staff.
• Support store tours, appointments, and client requests efficiently.

Skills

Verbal & written communication

Client-centric mindset

Problem-solving

Organization & multitasking

Tech proficiency (CRM, scheduling)

Tools

CRM systems

Appointment scheduling tools

Office software

Job description

The 1916 Company, a premier luxury watch and fine jewelry retailer, seeks a Rolex Concierge in Denver. You will welcome clients, manage in-store flow, coordinate appointments, and support the sales team to deliver VIP-level hospitality. Role requires 2–3 years in luxury retail and strong client-service skills.

This position emphasizes discretion, professionalism, and a polished presence, with tasks spanning guest arrival, refreshments, and coordinated experiences, aligned to store standards.