Luxury Timepiece Concierge & Client Experience Lead

Brobston Group LLC; Plano (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Brobston Group LLC is seeking a Rolex Advisor to engage clients with hospitality and storytelling while presenting timepieces and jewelry with technical detail. You will build relationships, maintain showroom standards, and support KPIs in a client-facing capacity.

The role requires a year of retail experience, strong communication skills, and flexibility to work evenings and weekends. Responsibilities include repairs, admin tasks, and using the CRM to grow the client base.

Qualifications

• 1 year retail sales experience.
• Passion for timepieces and/or jewelry with storytelling and selling skills.
• Strong interpersonal, communication, and organizational skills; ability to multitask.
• Schedule flexibility including evenings and weekends; ability to stand for long periods and lift packages as needed.

Responsibilities

• Deliver elevated client experiences and Rolex Way measures with storytelling and technical product presentations.
• Build, maintain, and develop clientele using the company CRM.
• Maintain product knowledge across brands, collections, and pieces.
• Organize merchandise and displays to optimize sales and minimize shrinkage.
• Complete administrative tasks and manage client repairs and handovers.
• Support showroom hospitality standards, adhere to dress code, and meet KPIs.

Skills

Customer storytelling

Client relationship management

Retail sales

Communication skills

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Brobston Group LLC is seeking a Rolex Advisor to engage clients with hospitality and storytelling while presenting timepieces and jewelry with technical detail. You will build relationships, maintain showroom standards, and support KPIs in a client-facing capacity.

The role requires a year of retail experience, strong communication skills, and flexibility to work evenings and weekends. Responsibilities include repairs, admin tasks, and using the CRM to grow the client base.