Luxury Concierge: Elite In-Store Client Experience

The-1916-Company; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The 1916 Company is seeking a Rolex Concierge to deliver exceptional client experiences in a luxury retail setting at Fashion Square Mall, Scottsdale, AZ. You will greet clients, coordinate private appointments, and support a high-end sales team with seamless hospitality.

As the first point of contact, you will anticipate client needs, maintain a pristine environment, and coordinate personalized experiences while upholding the store's luxury standards and Swiss Eye aesthetics.

Qualifications

• Minimum 2-3 years in luxury retail or client-facing role.
• Exceptional verbal and written communication skills with a polished demeanor.
• Passion for delivering personalized service and creating memorable experiences.
• Ability to anticipate and address client needs with discretion and efficiency.
• Strong ability to manage multiple tasks while maintaining a high level of service.
• Proficiency in CRM systems, appointment scheduling tools, and basic office software.

Responsibilities

• Greeting clients warmly and offering personalized service from entry.
• Manage foot traffic flow and match clients with available advisors.
• Provide hospitality including refreshments and ensuring client comfort.
• Maintain a polished, professional store presence reflecting luxury standards.
• Coordinate in-store experiences, private appointments, and special events.
• Attend to phone calls and direct inquiries to appropriate advisors.
• Assist with store tours, navigation, and client appointments.
• Support in scheduling, registry updates, and follow-up tasks.

Skills

Luxury retail

Client service

Communication

Problem solving

Organization

CRM systems

Tools

CRM software

Job description

The 1916 Company is seeking a Rolex Concierge to deliver exceptional client experiences in a luxury retail setting at Fashion Square Mall, Scottsdale, AZ. You will greet clients, coordinate private appointments, and support a high-end sales team with seamless hospitality.

As the first point of contact, you will anticipate client needs, maintain a pristine environment, and coordinate personalized experiences while upholding the store's luxury standards and Swiss Eye aesthetics.