Luxury Concierge: VIP Client Experience

The 1916 Company; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

The 1916 Company, a premier luxury watch and jewelry retailer, seeks a Rolex Concierge located in Scottsdale, AZ. You will set the tone for an exquisite luxury shopping experience, greet clients, and coordinate personalized experiences while supporting the sales team in delivering exclusive hospitality.

In this role you will anticipate client needs, manage appointments and private viewings, and help maintain a polished store environment reflecting Swiss Eye standards.

Qualifications

• Minimum 2–3 years in luxury retail, hospitality, or a client-facing role.
• Strong communication and professional demeanor.
• Proven ability to deliver personalized service and manage multiple tasks.

Responsibilities

• Greet clients warmly and provide personalized service from entry.
• Assist in directing clients to available advisors and manage foot traffic.
• Provide hospitality touches and maintain the luxury store environment.
• Coordinate store tours, private appointments, deliveries, and events.
• Answer calls, take messages, and route inquiries to the right team.
• Support appointments, reservations, and client requests promptly.

Skills

Luxury retail

Hospitality

Client-facing

Communication

Problem-solving

Organization

CRM systems

Job description

The 1916 Company, a premier luxury watch and jewelry retailer, seeks a Rolex Concierge located in Scottsdale, AZ. You will set the tone for an exquisite luxury shopping experience, greet clients, and coordinate personalized experiences while supporting the sales team in delivering exclusive hospitality.

In this role you will anticipate client needs, manage appointments and private viewings, and help maintain a polished store environment reflecting Swiss Eye standards.