Luxury Concierge: Elite Customer Success Agent

Aroma360; Boca Raton (FL); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

Health coverage, including dental and vision insurance

Life insurance

PTO

401K

Employee discount

Fun company events

Job summary

Aroma360, based in Boca Raton, is seeking a Concierge Agent to provide personalized service to valued customers. The ideal candidate will excel in fostering relationships, managing complex requests, and ensuring customer satisfaction.

This position requires proven experience in customer service, strong communication skills, and adeptness in problem-solving. Compensation starts at $24/hr with additional bonus incentives, alongside various health and wellness benefits.

Qualifications

• Proven experience in customer service, ideally in a high-end or luxury environment.
• Excellent verbal and written communication skills.
• Strong critical thinking skills to address customer issues effectively.

Responsibilities

• Build strong relationships with customers through exceptional service.
• Listen attentively to customer needs and address concerns.
• Manage finance contracts accurately and promptly.
• Identify opportunities to enhance customer experience.
• Track orders and resolve shipping delays.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Relationship building

Adaptability

Tools

CRM systems (Salesforce)

Microsoft Suite

Collaboration Tools (Microsoft Teams, Slack)

Job description

Aroma360, based in Boca Raton, is seeking a Concierge Agent to provide personalized service to valued customers. The ideal candidate will excel in fostering relationships, managing complex requests, and ensuring customer satisfaction.

This position requires proven experience in customer service, strong communication skills, and adeptness in problem-solving. Compensation starts at $24/hr with additional bonus incentives, alongside various health and wellness benefits.