Luxury Client Concierge & Support Specialist

Aroma360; Miami (FL); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Health coverage including dental and vision insurance

Life insurance

PTO

401K

Employee discount on products and services

Fun company events

Job summary

A boutique scent marketing firm in Miami is seeking a Concierge Agent to provide exceptional, personalized service to valued customers. The role involves building relationships, handling customer inquiries, managing contracts, and resolving issues. Ideal candidates should have proven experience in customer service, excellent communication skills, and the ability to adapt to fast-paced environments. The position offers a competitive hourly rate of $24 along with bonus incentives based on performance and benefits including health insurance and PTO.

Qualifications

• Proven experience in customer service, client retention, or sales.
• Excellent verbal and written communication skills.
• Strong critical thinking skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Address customer needs and concerns professionally.
• Track orders and resolve issues related to shipping.

Skills

Customer service

Client retention

Communication skills

Problem-solving

Relationship building

Attention to detail

Tools

CRM systems (Salesforce)

Microsoft Suite

Collaboration tools (Microsoft Teams, Slack)

Job description

A boutique scent marketing firm in Miami is seeking a Concierge Agent to provide exceptional, personalized service to valued customers. The role involves building relationships, handling customer inquiries, managing contracts, and resolving issues. Ideal candidates should have proven experience in customer service, excellent communication skills, and the ability to adapt to fast-paced environments. The position offers a competitive hourly rate of $24 along with bonus incentives based on performance and benefits including health insurance and PTO.