Luxury Concierge - Elevate Resident Experiences

Westminster Management; Washington, Northern (District of Columbia, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The Glover Apartments in Washington, DC is seeking a Concierge to deliver a warm, welcoming experience to residents, guests, and visitors. The role emphasizes personalized service, coordinating reservations, transportation, and special requests, with a schedule of Monday–Friday 3:00 PM to 11:00 PM.

This position requires strong customer service, the ability to manage resident needs, and collaboration with property management and maintenance teams to ensure seamless operations and a high-quality

Qualifications

• 1-year minimum experience in a property management environment, or two years minimum in sales, marketing and customer service.
• Exceptional customer service skills and the ability to build relationships.
• Previous experience in a luxury hospitality, concierge, or customer service role preferred.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
• Proficiency in using Microsoft Office apps including Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
• Experience with collaboration apps including Teams, Zoom & WebEx.
• Experience with Apple iOS devices.

Responsibilities

• Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
• Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
• Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
• Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
• Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
• Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
• Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.

Skills

Exceptional customer service

Relationship building

Flexibility in schedule

Microsoft Office proficiency

Attention to detail

Tools

Microsoft Office Suite

Teams

Zoom

WebEx

iOS devices proficiency

Job description

The Glover Apartments in Washington, DC is seeking a Concierge to deliver a warm, welcoming experience to residents, guests, and visitors. The role emphasizes personalized service, coordinating reservations, transportation, and special requests, with a schedule of Monday–Friday 3:00 PM to 11:00 PM.

This position requires strong customer service, the ability to manage resident needs, and collaboration with property management and maintenance teams to ensure seamless operations and a high-quality