Concierge

Kushner; Washington, Northern (District of Columbia, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

The Glover Apartments in Washington, DC invites applications for a Concierge to join our team. You will greet residents and guests, coordinate reservations, arrange transportation, and handle packages and resident requests, ensuring a warm, welcoming atmosphere in the lobby.

The role supports property operations, collaborates with management and maintenance, and requires exceptional customer service, flexibility for evenings and weekends, and proficiency with Microsoft Office, Teams, Zoom, and

Qualifications

• Minimum 1 year in a property management environment, or 2 years in sales, marketing and customer service.
• Exceptional customer service skills and ability to build relationships.
• Luxury hospitality, concierge, or customer service experience preferred.
• Flexibility to work evenings, weekends, and holidays as needed.
• Proficiency with Microsoft Office apps and collaboration tools (Teams, Zoom, WebEx).
• Experience with Apple iOS devices.

Responsibilities

• Serve as the primary contact for residents, guests, and visitors with a warm, welcoming presence.
• Coordinate reservations, arrange transportation, and fulfill special requests for residents.
• Monitor and maintain lobby and common areas for a clean, organized environment.
• Respond promptly to resident inquiries and concerns, aiming to exceed expectations.
• Assist with packages, keys, and resident records; support property management operations.
• Collaborate with property management and maintenance teams to address resident needs.
• Stay informed about local attractions and services to enhance resident experiences.

Skills

Customer service

Relationship building

Flexible scheduling

Microsoft Office

Teams / Zoom / WebEx

iOS devices experience

Tools

Microsoft Office

Teams

Zoom

WebEx

Apple iOS

Job description

The Glover Apartments, 2101 Wisconsin Ave NW, Washington, DC 20007, USA

Job Description

Posted Wednesday, August 12, 2026 at 4:00 AM

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

We are seeking a Concierge to join our team! If you're looking to make a difference within an organization and be recognized for your efforts, then come grow with us!

Schedule: M-F 3:00PM to 11:00PM

Position Summary

• Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
• Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
• Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
• Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
• Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
• Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
• Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.

Qualifications

• One-year minimum experience working in a property management environment, or two years minimum experience working in sales, marketing and customer service.
• Exceptional customer service skills and the ability to build relationships.
• Previous experience in a luxury hospitality, concierge, or customer service role preferred.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
• Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
• Experience with collaboration apps including Teams, Zoom & WebEx.
• Experience with Apple iOS devices.

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

The Glover Apartments, 2101 Wisconsin Ave NW, Washington, DC 20007, USA