Luxury Concierge: Elevate Guest Experiences

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 30,000 - 46,000; Full time

Job summary

Omni Charlotte Hotel in the heart of Charlotte's financial district seeks a guest services professional to deliver refined service and memorable experiences. As a concierge team member you will arrange bookings, provide local knowledge, coordinate reservations, and assist with special requests while collaborating with other departments to ensure guest satisfaction.

Prioritize hospitality, flexibility, and a warm, welcoming demeanor; previous luxury hotel experience is required and knowledge of

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest's needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required by my management.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Warm & friendly demeanor

Flexibility

Tools

Property Management Systems

Microsoft Office

Job description

Omni Charlotte Hotel in the heart of Charlotte's financial district seeks a guest services professional to deliver refined service and memorable experiences. As a concierge team member you will arrange bookings, provide local knowledge, coordinate reservations, and assist with special requests while collaborating with other departments to ensure guest satisfaction.

Prioritize hospitality, flexibility, and a warm, welcoming demeanor; previous luxury hotel experience is required and knowledge of