Guest Experience Host

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Host for the Omni Charlotte Hotel in North Carolina. In this role, you will be responsible for delivering excellent guest service by managing reservations, seating guests, and ensuring compliance with restaurant standards. The ideal candidate will have experience in fine dining and strong customer service skills.

The position offers the opportunity to work within a supportive environment and aims to create memorable guest experiences. The role requires flexibility, attention to detail, and the ability to work in a fast-paced atmosphere.

Qualifications

• Hands-on food and beverage knowledge
• Minimum relevant host experience in a fine dining restaurant preferred
• Ability to work flexible hours including nights, weekends, and holidays
• Strong customer service and communication skills
• Ability to engage guests at all levels

Responsibilities

• Deliver excellent guest service by building relationships with guests
• Ensure compliance with hotel standards and local laws
• Manage reservations and table assignments while greeting guests
• Maintain cleanliness and organization of restaurant spaces
• Handle guest complaints positively to ensure satisfaction

Skills

Customer service skills

Problem-solving abilities

Food and beverage knowledge

Attention to detail

Job description

Omni Hotels & Resorts is seeking a Host for the Omni Charlotte Hotel in North Carolina. In this role, you will be responsible for delivering excellent guest service by managing reservations, seating guests, and ensuring compliance with restaurant standards. The ideal candidate will have experience in fine dining and strong customer service skills.

The position offers the opportunity to work within a supportive environment and aims to create memorable guest experiences. The role requires flexibility, attention to detail, and the ability to work in a fast-paced atmosphere.