Concierge

Bretton Woods; Charlotte (NC); On-site; USD 19,286 - 27,552; Full time

Job summary

Omni Charlotte Hotel is seeking a courteous concierge to anticipate guest needs and provide exceptional service in the heart of Charlotte's financial district. Coordinate bookings, arrange dining and transportation, and ensure timely delivery of parcels while maintaining a welcoming lobby presence.

Ideal candidates bring luxury hotel experience, strong communication skills, and a passion for local attractions.

Qualifications

• Previous luxury hotel experience required.
• Ability to stand and walk throughout shift.
• Flexible schedule including nights, weekends, and holidays.
• Knowledge of local attractions.
• Strong communication and organizational skills.

Responsibilities

• Arrange bookings and reconfirm airline tickets.
• Know local points of interest.
• Arrange restaurant reservations and transportation for guests.
• Deliver parcels and mail to guest rooms.
• Maintain the lobby area in partnership with Housekeeping.
• Handle special duties as required by management.
• Set up amenities for guests celebrating special occasions.
• Collaborate with other departments to meet guest needs.
• Interact with guests warmly and make them feel welcome.
• Identify ways to continually improve the guest experience.
• Accommodate special requests (flowers, telegrams, rental cars, luggage).

Skills

Customer service

Multitasking

Local knowledge

Communication

Guest relations

Tools

Property Management System

MS Office

Job description

Omni Charlotte Hotel, 132 E Trade Street, Charlotte, North Carolina, United States of America

Job Description

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Overview

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets, etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required by management.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Equal Employment Opportunity Statement

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: https://www.eeoc.gov/eeoc/legalprovisions/extraguarantee.html

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].