Dynamic Server for Luxury Hotel Dining & Guest Experience

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 17,000 - 30,000; Full time

Job summary

Omni Charlotte Hotel in Charlotte, NC seeks a friendly server to deliver attentive service to guests in the restaurant. You will greet guests, take orders, and communicate dietary needs to culinary staff while maintaining MICROS transactions and cash handling accuracy.

Role requires strong English communication, a calm demeanor in busy settings, and availability for varied shifts, including weekends and holidays. Prior high-volume experience is a plus in a hospitality environment.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers within and outside your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Skills

Customer service

Communication skills

English proficiency

Cash handling

Education

Food Handler certification

TABC certification

Tools

MICROS system

Job description

Omni Charlotte Hotel in Charlotte, NC seeks a friendly server to deliver attentive service to guests in the restaurant. You will greet guests, take orders, and communicate dietary needs to culinary staff while maintaining MICROS transactions and cash handling accuracy.

Role requires strong English communication, a calm demeanor in busy settings, and availability for varied shifts, including weekends and holidays. Prior high-volume experience is a plus in a hospitality environment.