Luxury Concierge: Curate Bespoke Island Experiences

Four Seasons Hotels and Resorts; Kailua (HI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access (24-hour)

Holiday, Vacation & Sick pay

Comprehensive Benefit Plan

Company Match 401K Plan

Laundered employee uniform

Free employee meals

Complimentary stays at Four Seasons

Training and development opportunities

Employee recognition programs

Job summary

Four Seasons Hotels and Resorts in Hawaii seeks a Concierge for Four Seasons Resort Hualalai to deliver personalized guest experiences. You will anticipate needs, offer bespoke recommendations, and curate island adventures reflecting the resort’s spirit.

You will work in a dynamic, guest-facing setting where attention to detail and local knowledge drive memorable stays and seamless service across departments.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of local attractions, dining, and activities.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced, guest-focused environment.
• Proficiency with computer systems and administrative tasks.

Responsibilities

• Provide exceptional, personalized service and handle all guest interactions with professionalism and care
• Respond to guest inquiries regarding resort services, activities, dining, and local attractions
• Curate tailored recommendations and coordinate reservations, tickets, and unique experiences
• Anticipate guest needs and proactively deliver thoughtful solutions
• Accurately process guest communications, packages, and requests
• Collaborate with resort departments to ensure seamless service delivery
• Resolve guest concerns with discretion, efficiency, and empathy

Skills

Communication

Interpersonal skills

Local knowledge

Organizational skills

Attention to detail

Multitasking

Computer proficiency

Job description

Four Seasons Hotels and Resorts in Hawaii seeks a Concierge for Four Seasons Resort Hualalai to deliver personalized guest experiences. You will anticipate needs, offer bespoke recommendations, and curate island adventures reflecting the resort’s spirit.

You will work in a dynamic, guest-facing setting where attention to detail and local knowledge drive memorable stays and seamless service across departments.