Concession Manager, Macy's | Garden State Plaza, New Jersey

Reiss; New Jersey; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus scheme

Staff discount (up to 80%)

Business wear reimbursement

Employee assistance programmes

Job summary

Reiss in Garden State Plaza, New Jersey, invites applications for a Concession Manager to lead our Macy’s concession on a full-time permanent basis. Drive commercial performance and operational excellence while shaping an outstanding customer experience.

You will oversee concession operations, stock, promotions, and merchandising, while coaching your team, managing recruitment, and conducting regular performance reviews in a fast-paced luxury retail environment.

Qualifications

• Experience in retail management within premium or luxury sectors.
• Proven track record of improving business performance.
• Strong customer service delivery through a team.

Responsibilities

• Plan long-term concession goals.
• Manage concession operations and performance.
• Lead the team to deliver exceptional customer experiences.
• Oversee stock levels and stock control to minimise loss.
• Ensure promotions, sales and merchandising are executed to standard.
• Recruit and retain talent; conduct performance reviews.

Skills

Retail management

Luxury product knowledge

Customer service

Visual merchandising

People management

Communication

Job description

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s this role about?

As part of our Retail team, you’ll be joining our concession in Macy's, Garden State Plaza, on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Competitive pay with bonus scheme
• Up to 80% staff discount
• Business wear reimbursement
• Employee assistance programs
• Plus, further workplace benefits

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.