Concession Manager, Macy's | Garden State Plaza, New Jersey

Reiss Limited; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Reiss in Garden State Plaza, Macy's, New Jersey is seeking a Concession Manager to lead the concession, achieve targets and drive commercial and operational excellence.

You will manage stock, promotions, and merchandising, recruit and develop the team, and deliver an elevated customer experience through personalised service.

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product is a plus.
• Proven track record of increasing overall business performance.

Responsibilities

• Plan long-term concession goals and strategy.
• Manage overall concession operations and performance.
• Lead the concession team to deliver exceptional customer experience.
• Oversee stock levels and stock control to minimise loss.
• Ensure promotions, sales and merchandising instructions are followed to standard.
• Recruit and retain talent; conduct regular performance reviews.

Skills

Retail management

Luxury retail

Team leadership

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s this role about?

As part of our Retail team, you’ll be joining our concession in Macy's, Garden State Plaza, on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance