Luxury Cocktail Server — Evening Guest Experience

Fairmont; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & Raf

Complimentary upgrades

Dining and wellness discounts

Job summary

Fairmont New Orleans is seeking a polished Third Measure Server to deliver sophisticated, attentive service in our intimate cocktail venue. You will showcase knowledge of cocktails, spirits, wine, and food offerings while creating memorable experiences for guests in a high-end, late-night environment.

The role requires exceptional guest interaction, the ability to recommend pairings, maintain knowledge of menus and allergens, and coordinate with bartenders and culinary teams.

Qualifications

• Previous server experience preferred.
• Previous luxury hotel, fine-dining restaurant, upscale lounge, or cocktail bar experience preferred.
• Strong knowledge of food, cocktails, spirits, wine, and beverage service.
• Knowledge of craft cocktails and New Orleans cocktail culture is an asset.
• Excellent communication and interpersonal skills.
• Strong guest service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Ability to remain polished, discreet, and composed in a high-volume environment.
• Professional appearance and polished demeanor required.
• Previous POS experience preferred.
• Alcohol awareness certification preferred.
• Food safety certification required or ability to obtain.
• Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must meet applicable Louisiana requirements for alcohol service.

Responsibilities

• Consistently provide warm, polished, professional, and engaging service.
• Welcome guests and establish a genuine connection throughout their Third Measure experience.
• Maintain complete knowledge of Third Measure's food and beverage offerings.
• Demonstrate strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages.
• Maintain knowledge of cocktail ingredients, preparation techniques, flavor profiles, and presentation.
• Assist guests with beverage selections and provide thoughtful recommendations.
• Demonstrate knowledge of New Orleans cocktail culture and traditions.
• Maintain detailed knowledge of menu ingredients, preparation methods, allergens, dietary considerations, and daily offerings.
• Confidently guide guests through food and beverage selections.
• Provide appropriate food and beverage pairing recommendations.
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications.
• Deliver food and beverages promptly while maintaining quality, presentation, temperature, and timing.
• Anticipate guest needs and provide proactive, personalized service.
• Maintain awareness of VIPs, repeat guests, special occasions, and guest preferences.
• Provide discreet and attentive service to VIP and high-profile guests.
• Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management.
• Maintain clean, organized, and properly stocked service stations.
• Clear and reset tables according to Third Measure standards.
• Present guest checks and accurately process payments.
• Follow all cash-handling and credit procedures.
• Follow all responsible alcohol service procedures and applicable Louisiana regulations.
• Handle guest concerns professionally and utilize appropriate service recovery procedures.
• Participate in pre-shift meetings, tastings, cocktail education, and training.
• Assist with opening and closing duties, stocking, cleaning, and side work.
• Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, and local attractions.
• Maintain a polished and professional appearance.
• Uphold the luxury hospitality standards and distinctive atmosphere of Third Measure.
• Perform additional duties as assigned.

Skills

Server experience

Communication skills

Guest service

Multitasking

Polished appearance

Late-night availability

Education

Food safety certification

Alcohol awareness certification

POS system experience

Tools

POS system

Job description

Fairmont New Orleans is seeking a polished Third Measure Server to deliver sophisticated, attentive service in our intimate cocktail venue. You will showcase knowledge of cocktails, spirits, wine, and food offerings while creating memorable experiences for guests in a high-end, late-night environment.

The role requires exceptional guest interaction, the ability to recommend pairings, maintain knowledge of menus and allergens, and coordinate with bartenders and culinary teams.