Server Third Measure

FAIRMONT; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & R</

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Holiday Pay

Colleague Dining Program

Job summary

FAIRMONT New Orleans is seeking a Third Measure Server to deliver sophisticated, attentive beverage service in our intimate cocktail destination. You will showcase knowledge of cocktails, spirits, wine, and culinary offerings while creating memorable guest experiences through hospitality and thoughtful recommendations.

The ideal candidate is polished, personable, and confident, with a passion for hospitality and the ability to thrive in an elevated late-night environment, providing discreet,

Qualifications

• Experience in luxury hotel or fine-dining service.
• Strong knowledge of cocktails, spirits, wine and beverage service.
• Eligible to work in the United States and Louisiana alcohol service requirements.

Responsibilities

• Provide warm, polished, professional beverage service.
• Welcome guests and connect with them through the Third Measure experience.
• Maintain knowledge of drinks, ingredients, and pairings.
• Take orders accurately and communicate special requests.
• Deliver food and drinks promptly with presentation and temperature in mind.
• Coordinate with bartenders, runners, hosts and management.
• Assist with opening/closing duties and side work.
• Uphold luxury hospitality standards and brand atmosphere.

Skills

Guest service

Communication

Multitasking

Polished appearance

Discretion

Late-night service

Tools

POS system

Job description

Job Description

The Third Measure Server is responsible for delivering sophisticated, attentive, and personalized food and beverage service within the hotel's intimate cocktail destination. The Server will demonstrate strong knowledge of cocktails, spirits, wine, and culinary offerings while creating memorable experiences through genuine hospitality and thoughtful recommendations.

The ideal candidate is polished, personable, knowledgeable, and confident, with a passion for hospitality and the ability to thrive in an elevated late-night environment.

Responsibilities

• Consistently provide warm, polished, professional, and engaging service
• Welcome guests and establish a genuine connection throughout their Third Measure experience
• Maintain complete knowledge of Third Measure's food and beverage offerings
• Demonstrate strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages
• Maintain knowledge of cocktail ingredients, preparation techniques, flavor profiles, and presentation
• Assist guests with beverage selections and provide thoughtful recommendations
• Demonstrate knowledge of New Orleans cocktail culture and traditions
• Maintain detailed knowledge of menu ingredients, preparation methods, allergens, dietary considerations, and daily offerings
• Confidently guide guests through food and beverage selections
• Provide appropriate food and beverage pairing recommendations
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications
• Deliver food and beverages promptly while maintaining quality, presentation, temperature, and timing
• Anticipate guest needs and provide proactive, personalized service
• Maintain awareness of VIPs, repeat guests, special occasions, and guest preferences
• Provide discreet and attentive service to VIP and high-profile guests
• Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management
• Maintain clean, organized, and properly stocked service stations
• Clear and reset tables according to Third Measure standards
• Present guest checks and accurately process payments
• Follow all cash-handling and credit procedures
• Follow all responsible alcohol service procedures and applicable Louisiana regulations
• Handle guest concerns professionally and utilize appropriate service recovery procedures
• Participate in pre-shift meetings, tastings, cocktail education, and training
• Assist with opening and closing duties, stocking, cleaning, and side work
• Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, and local attractions
• Maintain a polished and professional appearance
• Uphold the luxury hospitality standards and distinctive atmosphere of Third Measure
• Perform additional duties as assigned

Qualifications

• Previous Server experience preferred
• Previous luxury hotel, fine-dining restaurant, upscale lounge, or cocktail bar experience preferred
• Strong knowledge of food, cocktails, spirits, wine, and beverage service
• Knowledge of craft cocktails and New Orleans cocktail culture is an asset
• Excellent communication and interpersonal skills
• Strong guest service and relationship-building abilities
• Strong organizational and multitasking skills
• Ability to remain polished, discreet, and composed in a high-volume environment
• Professional appearance and polished demeanor required
• Previous POS experience preferred
• Alcohol awareness certification preferred
• Food safety certification required or ability to obtain
• Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts
• Must be legally authorized to work in the United States
• Must meet applicable Louisiana requirements for alcohol service

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.