Runner - Third Measure

SmartRecruiters, Inc.; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & Raf

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Job summary

Fairmont New Orleans is hiring a Third Measure Runner to support the Front of House team in delivering seamless, polished guest experiences in a luxury setting. You will assist Servers and Bartenders, ensure accurate and timely delivery of food and beverages, and maintain knowledge of our seasonal offerings, ingredients, and allergens.

You'll work in a fast-paced environment in the heart of downtown, contributing to VIP events and high-volume service while upholding the brand's standards and

Qualifications

• Experience in restaurant, food runner, banquet, hotel, lounge or hospitality settings preferred.
• Luxury hotel, upscale dining, or cocktail lounge experience is a plus.
• Strong communication and teamwork are essential for high-quality guest service.
• Attention to detail is critical to ensure order accuracy and presentation.
• Ability to work efficiently in a fast-paced environment while staying professional.
• Remain composed during high-volume service periods.
• Positive, energetic, service-oriented attitude is required.
• Professional appearance and polished demeanour are expected.
• Must be able to work late nights, evenings, weekends and holidays.
• Legal authorization to work in the United States is required.
• Louisiana food safety certifications or ability to obtain them are required.

Responsibilities

• Support Servers and Bartenders in delivering guest experiences.
• Deliver food and beverages promptly and accurately to tables and guest areas.
• Verify orders for accuracy, presentation, temperature and special requests.
• Maintain knowledge of offerings, ingredients, allergens, and daily features.
• Communicate dietary restrictions to the team accurately.
• Assist with clearing and resetting tables and maintaining stations.
• Stock service areas with glassware, napkins, and condiments.
• Safely transport service items and maintain clean dining areas.
• Communicate effectively with team members and leadership.
• Assist with VIP experiences, special events, and high-volume service.
• Respond promptly to guest requests and concerns.
• Uphold luxury hospitality standards and professional appearance.
• Support opening/closing duties and general service area upkeep.

Skills

Teamwork

Communication

Attention to detail

Professional appearance

Low tolerance to errors

Professional demeanor

Late-night/weekend availability

Work under pressure

Service-oriented attitude

Safety-conscious

Legal to work in US

Louisiana food safety certs accessible

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

The Third Measure Runner supports the Front of House team by ensuring food and beverage orders are delivered promptly, accurately, and with polished presentation. This position plays an important role in maintaining the pace, organization, and elevated atmosphere of Third Measure while supporting Servers, Bartenders, and other team members.

Responsibilities:

• Support Servers and Bartenders in delivering seamless, professional, and engaging guest experiences
• Deliver food and beverage orders promptly and accurately to tables and designated guest areas
• Verify orders for accuracy, completeness, presentation, temperature, and special requests before delivery
• Maintain knowledge of Third Measure's food and beverage offerings, including ingredients, allergens, preparation methods, and daily features
• Communicate dietary restrictions, allergies, and special requests accurately to the appropriate team members
• Assist Servers with clearing and resetting tables
• Remove used plates, glassware, utensils, and service items promptly and safely
• Maintain cleanliness and organization of service stations, dining areas, and guest pathways
• Stock service stations with glassware, silverware, napkins, menus, condiments, and other supplies
• Safely transport trays, food, beverages, dishware, and service equipment
• Communicate effectively with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership
• Assist with VIP experiences, special occasions, private events, and high-volume service
• Respond promptly and professionally to guest requests
• Communicate guest concerns or service issues to Servers or leadership
• Maintain awareness of the intimate and elevated atmosphere expected within Third Measure
• Assist with opening and closing duties, stocking, cleaning, and resetting service areas
• Follow all food safety, sanitation, health, and workplace safety procedures
• Maintain a polished and professional appearance
• Uphold Fairmont New Orleans luxury hospitality standards
• Perform additional duties as assigned

Qualifications

• Previous restaurant, food runner, banquet, hotel, lounge, or hospitality experience preferred
• Luxury hotel, upscale dining, or cocktail lounge experience is an asset
• Strong communication and teamwork skills
• Excellent attention to detail
• Ability to work efficiently in a fast-paced environment
• Ability to remain professional and composed during high-volume service
• Positive, energetic, and service-oriented attitude
• Professional appearance and polished demeanor required
• Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts
• Must be legally authorized to work in the United States
• Must possess or be able to obtain required Louisiana food safety certifications

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences.We support each other andwe always stand together.

Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.