Luxury Club Member Experience Manager

Wexford | Hilton Head; Hilton Head Island (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Job summary

Wexford on Hilton Head Island is seeking a seasoned hospitality professional for the Member Experience Manager role. You will oversee new member onboarding, engagement, and the WexConnect program, while coordinating wellness, guest speakers, and programming.

You’ll cultivate strong relationships with Members, support Realtor engagements, manage communications, social media, website updates, and events; a polished presence and the ability to move programs from idea to execution are essential.

Qualifications

• Five or more years in private clubs, luxury hospitality or related fields.
• Experience in private club or luxury resort/hospitality preferred.
• Bachelor's degree in related fields preferred.
• Excellent interpersonal and relationship-building skills.
• Polished professional presence and enthusiasm for Members.
• Ability to manage programs from planning through execution.
• Excellent organization, attention to detail, and follow-through.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, deadlines, and stakeholders.
• Discretion with confidential information; sound judgment.
• Strong problem-solving and initiative.
• Proficiency with Microsoft Office.
• Experience with Clubessential, Jonas, or similar platforms preferred.
• Familiarity with Canva, social media, email marketing, website content, photography helpful.
• Knowledge of Hilton Head Island and Lowcountry community is a plus.

Responsibilities

• Welcoming Members and guests; concierge, respond to requests, coordinate follow-through.
• Manage new Member onboarding and orientation, records, photographs, materials, introductions, follow-up.
• Coordinate WexConnect Ambassador Program and new Member engagement.
• Develop relationships, connect Members with amenities, programs, services, other Members.
• Plan and manage Wexford Wellness, guest speakers, educational programs, and initiatives.
• Research and recommend new programs, partnerships, experiences based on Member interests.
• Support Realtor engagement, including relationships, tours, events, experiences, and records.
• Support website updates, social media, routine eBlasts, digital displays, and communications.
• Capture event photography and maintain digital media library.
• Attend select events as a visible Member Services rep; address Member needs.
• Maintain Member information, records, and procedures; document participation.
• Collaborate with departments to coordinate programs and a consistent Club experience.
• Independently manage projects; provide research, coordination, and operational support.
• Identify opportunities to improve the Member experience and propose solutions.
• Perform other related duties and special projects as assigned.
• This role has no supervisory responsibilities but access to confidential information.

Skills

Hospitality experience

Customer service

Organization

Communication

Microsoft Office

Education

Associate's degree in Business Administration / Hospitality Management

Bachelor's degree in Hospitality Management, Business, Communications, Marketing, Recreation, or related field

Tools

Clubessential

Jonas

Canva

Social media tools

Job description

Wexford on Hilton Head Island is seeking a seasoned hospitality professional for the Member Experience Manager role. You will oversee new member onboarding, engagement, and the WexConnect program, while coordinating wellness, guest speakers, and programming.

You’ll cultivate strong relationships with Members, support Realtor engagements, manage communications, social media, website updates, and events; a polished presence and the ability to move programs from idea to execution are essential.